Yes, our shoes run true to size, so order the size you normally wear. Every men's pair is built on the same last in a standard fit, and each size on the product page is labelled with its US, EU and UK equivalent. If you are between sizes, size up.

Every size is labelled with all three systems together, for example US9 / EU42 / UK8, so you never have to convert anything yourself, just choose your usual size. Men's styles run EU39 to EU48 (US6 to US15, UK5 to UK14). The mule and cone-mule styles are made in women's sizing, EU35 to EU42 (US4 to US11, UK2 to UK9), and the bomber sneakers offer a women's run as well.

Men's conversion (US / EU / UK):
US6 / EU39 / UK5
US7 / EU40 / UK6
US8 / EU41 / UK7
US9 / EU42 / UK8
US10 / EU43 / UK9
US11 / EU44 / UK10
US12 / EU45 / UK11
US13 / EU46 / UK12
US14 / EU47 / UK13
US15 / EU48 / UK14

A full size and fit guide, with a how-to-measure section, is now live; you can also email help@banjaaranstudio.com and we will help you choose.

Yes. Because every pair is made to order, all men's styles are available up to EU48, which is US15 (UK14); the men's range runs the full EU39 to EU48 (US6 to US15). If your size shows as sold out on a product page, email help@banjaaranstudio.com and we will confirm availability.

It depends on the design, but most pairs are built from genuine leather and genuine suede, with a Nappa leather lining and a lightweight TPR (thermoplastic rubber) sole. The all-over illustrated designs are printed onto faux-leather panels set into a genuine-leather frame; some styles use genuine hair-on hide (a real leather with the natural hair left on) for their animal-print designs; and the heritage pairs use woven textile panels such as ikat, patola and jacquard. A few styles use denim, jute or cotton. Each product page lists that pair's exact materials.

The designs are drawn by our studio and printed onto the leather or faux-leather panels; they are not hand-painted onto each pair. Some motifs are hand-embroidered instead, and the animal-print pairs use genuine hair-on hide rather than a print. The art does not fade under normal wear. With sustained exposure to extreme conditions it can fade, and over time small cracks may appear where the shoe naturally flexes, which is normal for the material and not a defect. Keeping your pair away from prolonged moisture and direct heat keeps the colours their best.

It is genuine hair-on hide, a real leather with the natural hair left on, and it is ethically sourced. On our animal-print styles the pattern sits in the hide itself rather than being printed on top, which is why the texture is real. To care for it, brush gently in the direction of the hair and keep it away from moisture and direct heat.

Yes. Every pair is handcrafted to order in India, and it takes over 200 steps by hand, from cutting and lasting to stitching and finishing, done by our karigars (you can meet them on our Meet the Makers page). Nothing is mass-produced; your pair is made after you order it, and you can see exactly how our shoes are made.

All our shoes are handcrafted in India, at our studio in Faridabad, Delhi NCR.

It depends on the material. For smooth leather, wipe gently with a soft, dry cloth. For suede, brush gently with a soft, dry brush. For hair-on (pony hair) pairs, brush in the direction of the hair. For every pair, keep them away from excess moisture and direct heat, never machine wash them, and store them in a cool, dry place. A full care guide is now live; each product page also lists care for that specific pair.

Yes, every pair is handcrafted and made to order in India, at our studio in Faridabad, Delhi NCR.

All orders are charged in US dollars (USD). Depending on where you are, you may see prices in your local currency while you browse, but your card is charged in USD at checkout.

You can cancel on the same day you order, within our working hours (Monday to Saturday, 10:00 AM to 5:00 PM IST), because production starts the next morning. To change your size, email us within 24 hours of ordering. For either, email help@banjaaranstudio.com with your order number as soon as possible.

Yes. Wholesale and bulk enquiries go through a short form in your account: log in and complete the wholesale form (the link is in the footer of the site), and our team will follow up.

Once dispatched, tracking details are emailed to the address you used at checkout. You can also track your order at banjaaranstudio.com/a/order-tracking.

It means your order is still under processing. If you need an update, just write to help@banjaaranstudio.com.

Most pairs take about 5 to 8 days to make, plus 3 to 7 days in transit, so plan for roughly 8 to 18 working days in total depending on your country. See the next question for timelines by region.

Delivery usually takes: United States and Canada, 10 to 18 working days; United Kingdom, Europe, the UAE, Singapore and Australia, 8 to 15 working days. These cover both making and shipping. Full details are on our Shipping and Delivery page.

Yes, we ship internationally on a duties-paid basis. We deliver to the United States, Canada, the United Kingdom, Europe, the UAE, Singapore and Australia. If your country is not listed, email help@banjaaranstudio.com and we will confirm.

Yes. Shipping is free on every order, so the amount you see at checkout is all you pay, with no separate delivery charge, anywhere we ship.

We ship via multiple partners such as Delhivery, DHL, FedEx, Aramex and others, using only Air Express services.

Occasionally delays happen due to weather, customs or courier issues. We will keep you updated, and you can always email us at help@banjaaranstudio.com if you are concerned.

No. All orders are shipped on a DDP (Delivered Duty Paid) basis, so the price you pay at checkout is the final price. No extra customs, import duties, or local tax charges will be collected at the time of delivery.

Your store credit is for the product value only. Because shipping and duties are already built into the price rather than charged separately, the credit reflects what you paid for the pair.

Yes, we accept returns for store credit only. The credit is issued as a discount code linked to your email that you can use on a future order.

You must dispatch the pair within 10 days from delivery and share the tracking details with us by email.

The pair must be unworn, unused, with no creases, scuffs, stains or odour, and all original packaging and freebies must be intact.

You pay to ship the pair back to India, and we cover shipping of the replacement pair to you.

You pay to ship the pair back, and after inspection we issue store credit for the product value only.

Email help@banjaaranstudio.com with the subject "Exchange/Return - Order #XXXX", mention your name, order number, country, and whether you want an exchange or store credit.

If the pair shows signs of use or wear, it won't be eligible for exchange or store credit, and you'll need to pay shipping if you want it sent back.

Email us with your order number, a brief description, and clear photos/video. Our team will review the case individually and offer the best possible resolution.