Our support team is available Monday to Saturday, 10:00 AM to 5:00 PM IST.

Email: help@banjaaranstudio.com
Whatsapp: +91 9811264106

Maximum response time: 5 hours.

All orders are shipped on a DDP (Delivered Duty Paid) basis, which means import duties and taxes are paid in advance. The amount paid at checkout is final, with no extra customs charges on delivery.

All products at Banjaaran Studio are handcrafted and made-to-order at our production unit in Faridabad, Delhi NCR, India.

Upon placing your order, our skilled artisans begin crafting your bespoke item with precision and care. The manufacturing process takes approximately five to eight days.

Following production, it takes an additional three to seven days in the courier to deliver your unique product directly to your doorstep.

We rely on multiple international courier partners to deliver your orders across Middle East, Europe, North America and around the globe, such as Delhivery, DHL, FedEx, Aramex & many more.

We exclusively use Air Express courier services without any extra charges, ensuring your bespoke item reaches you in time.

Once your order has been dispatched, tracking details will be shared with you via the email address provided at checkout, and our delivery partners along with our customer service team will keep you informed about the status of your shipment.

If you have not yet received a tracking email, please be assured that your order is currently under processing. For any further queries or assistance, please contact us at help@banjaaranstudio.com

Please be aware that while we strive to deliver all orders within the usual timeframe, occasional delays may occur due to external factors such as weather conditions, logistical delays, regional disputes or other unforeseen circumstances. We will keep you informed of any potential delays and provide updates regarding the expected delivery date once your order is placed.

In the event of a delay, we appreciate your patience and understanding as we work to ensure your order reaches you as soon as possible. If you have any concerns about your order's shipping status, please contact us directly for assistance via email help@banjaaranstudio.com